Refund policy

ONLINE & PHONE ORDERS

The Jewelry Exchange completes customer satisfaction. We take pride in the quality and workmanship of our merchandise manufactured in our state-of-the-art factory and are confident that you will be completely satisfied. If you decide to return your original purchase made online or over the phone, for any reason at all, The Jewelry Exchange will refund your item(s) as long as the package is postmarked by the 15th day of you receiving the item(s). Exchanges will process, as long item(s) is postmarked within 30 days from the date received. All exchanges and custom orders are final.

Freight and labor charges will not be refunded. Labor charges include but are not limited to the setting of a diamond or gemstone, ring sizing, or the conversion of earring posts from standard friction backs to screw backs. Please ensure that the contents of the package are in their original condition and secure within the Jewelry Exchange box. For security reasons, do not indicate the contents on the exterior of the package. Do not forget to include the diamond certificate, if applicable: a $100 fee applies to any missing diamond certificate. We recommend returning the package to us by registered mail insured for the amount of the item(s).

Please mail the package to the address below and confirm that your name and address printed on the outside of the package:

Goldenwest Corporation

Attn: Customer Service Center

15732 Tustin Village Way

Tustin, CA 92780

The Jewelry Exchange will process your return upon receipt of the package. Returns or exchanges must accompany by the original sales receipt. Upon receipt, we must confirm that the returned jewelry is not damaged or suffered excessive wear and tear during the 15-day return or 30-day exchange period.