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This website and all of its content are the property of:
Goldenwest Diamond Corporation
15732 Tustin Village Way
Tustin, Ca 92780
Return and Exchange Policy
ONLINE & PHONE ORDERS
The Jewelry Exchange completes customer satisfaction. We take pride in the quality and workmanship of our merchandise manufactured in our state-of-the-art factory and are confident that you will be completely satisfied. If you decide to return your original purchase made online or over the phone, for any reason at all, The Jewelry Exchange will refund your item(s) as long as the package is postmarked by the 15th day of you receiving the item(s). Exchanges will process, as long item(s) is postmarked within 30 days from the date received. All exchanges and custom orders are final.
Freight and labor charges will not be refunded. Labor charges include but are not limited to the setting of a diamond or gemstone, ring sizing, or the conversion of earring posts from standard friction backs to screw backs. Please ensure that the contents of the package are in their original condition and secure within the Jewelry Exchange box. For security reasons, do not indicate the contents on the exterior of the package. Do not forget to include the diamond certificate, if applicable: a $100 fee applies to any missing diamond certificate. We recommend returning the package to us by registered mail insured for the amount of the item(s).
Please mail the package to the address below and confirm that your name and address printed on the outside of the package:
Goldenwest Corporation
Attn: Customer Service Center
15732 Tustin Village Way
Tustin, CA 92780
The Jewelry Exchange will process your return upon receipt of the package. Returns or exchanges must accompany by the original sales receipt. Upon receipt, we must confirm that the returned jewelry is not damaged or suffered excessive wear and tear during the 15-day return or 30-day exchange period.
Order Processing & Shipping Disclaimer
Please allow 24-48 hours for order processing on all in-stock merchandise, any labor repairs or service adjustments may extend order processing. Diamonds listed on our both located on site and located in stores. It may take an additional 3 days to process an order. If you would like to view a particular diamond in-store we ask that you make an appointment.
Please keep in mind estimated times and our guidelines. An order processing period is separate from shipping.
All orders placed after 3:00 pm Pacific Standard Time will begin processing the following business day.
Backordered and pre-order items do not begin processing until inventory received at our fulfillment center. For further inquiries on the shipping timeline please call us at (714) 542-9000.
Exchange Policy
Exchanges must be accompanied by a receipt. Jewelry may be exchanged within 30 days of purchase, items that have been resized or modified are not returnable. Special order items and diamonds are not returnable. A 25% restocking charge may be applied.
Natural diamonds may be exchanged within 30 days, after which, they may be exchanged for 80 percent.
Lab grown diamonds may be exchanged within 30 days, after which, they may be exchanged for 80% within one year.
Loose diamonds that are chipped, recut, or damaged, are not returnable.
Double Value Guarantee
We guarantee the retail value of all finished jewelry manufactured by the Jewelry Exchange and not requiring center stones or customization, priced under $5,000, to appraise for double the purchase price.
Because appraisers can be influenced by competitors as well as customers, only appraisals prepared by Gemologists from the Jewelry Exchange list of independent appraisers (which are not affiliated with the Jewelry Exchange) or NAJA members that do not sell jewelry will be accepted. If the appraiser underestimates the carat weight of the item, The Jewelry Exchange reserves the right to prorate the appraised value to the actual weight. Attempts by the consumer to request a lower value on the appraised item will void the guarantee. Appraisals must be done within 30 days of purchase. The Jewelry Exchange DOES NOT do appraisals.
If the main item appraises for less than double the purchase price, the Jewelry Exchange reserves the right, at the option of the Jewelry Exchange, to either issue a full refund for the item (upon return of the undamaged item) and the cost of the appraisal, or to issue a store credit for the difference between the purchase price and half of the appraised value.
Limited Warranty
Gold and platinum items are guaranteed to be free from defects in workmanship and materials for one year after the date of purchase, silver items for 90 days. In order to maintain this warranty, the item must be inspected every six months by the Jewelry Exchange. This warranty does not cover normal wear and tear, or damage caused by the customer. This warranty is limited to the repair or replacement of the item at the discretion of the Jewelry Exchange. Any work performed by a jeweler other than the Jewelry Exchange automatically voids the warranty. THIS WARRANTY IS NOT AN INSURANCE POLICY. It is the responsibility of the customer to recover any diamonds or loose stones that may have fallen out, this warranty only covers the repair of the item, or resetting of the stones, not their replacement. it is the responsibility of the customer to maintain insurance for any losses.
Returned Checks
All returned checks will be subject to a minimum fee of $25. If the Jewelry Exchange or its agents institute any action to enforce payment of a check returned for any reason, including stop payments, the buyer agrees to pay all costs associated with the collection, including but not limited to court costs and attorney fees.
Low Price Guarantee
If within 30 days of the purchase, the customer finds an equivalent diamond at a lower price in-stock, and offered to the general public from a retail jewelry store within fifteen miles of our location; the Jewelry Exchange will refund 110% of the difference. The Jewelry Exchange reserves the right to verify the price and quality of the diamond prior to refunding any amounts due.
Layaways
Layaways are for 6 months; payments should be made every 30 days. If not paid in full within 6 months, the item will be returned to stock and a 25% restocking fee may be applied, with the balance issued as a store credit. Layaways are not refundable.
Privacy Policy
Goldenwest Diamond Corporation takes your privacy seriously. Please read the following to learn more about our privacy policy.
For each visitor to our website, our web server automatically recognizes only the consumer’s domain name, but not the e-mail address (where possible). We collect only the domain name, but not the e-mail address of visitors to our website, the e-mail addresses of those who communicate with us via e-mail, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit and information volunteered by the consumer, such as survey information and/or site registrations.
The information we collect is used for internal review and is then discarded, used to improve the content of our website, used to customize the content and/or layout of our page for each consumer, used to notify consumers about updates to our website, and used by us to contact consumers for marketing purposes. If you do not want to receive e-mails from us in the future, please click here. If you supply us with your postal address online you will only receive the information for which you provided us your address.